Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

Wednesday, August 24, 2011

Changing the World through Social Media

By Mitchell Schmale

The power of social media to change the world continues to amaze and inspire others to use the medium to make a difference in their own corner of the world.

From local community projects to global issues, creative thinkers and activists are finding ways to harness the power of social media to help find solutions and change the lives of others.

To showcase this month’s World Humanitarian Day, which celebrates those people worldwide who work to improve the lives of people in underserved communities, Mashable.com profiled 12 amazing Internet activists and how their work is changing the world. Their work inspires us all to think more creatively and develop philanthropic ways through social media to make a positive impact on our own part of the world. Congrats to these leaders and anyone daring enough to follow in their footsteps to make their own dreams a reality to help others in need.

Mitchell Schmale
is Vice President of Maroon PR. Contact him Mitchell@MaroonPR.com.

Monday, August 1, 2011

Snapshot of a New Social Media App

By Eve Hemsley

Most popular social media sites focus on either words or pictures. There are obviously crossovers, such as posting pictures to Facebook and posting Twitpic links via Twitter, but the creators of the newly popular app Instagram took the combination one step further. Instagram is essentially a mobile-based blend of photo-sharing sites such as Flickr and the ever-popular Twitter.

Founded in 2010 by Kevin Systrom and Mike Krieger, their company of 4 employees aimed to create a product reminiscent of the days of Polaroids, which marketed themselves as ‘instant.’ The group wanted to make sharing your life as instant and magical as those first Polaroid pictures – thus creating Instagram.

Currently restricted to iPhone owners, Instagram users can take pictures with their iPhones and automatically add effects and share it through the app or across other platforms. Users can then enjoy familiar features, such as following others and being followed, liking and commenting on others’ photos, and browsing popular photo tags/users. There are also select website that will allow you to view your Instagram pictures on the web.

In May of 2011 Instagram boasted over 4.25 million users with the goal of continuing to grow. Added search features such as username autocomplete and a news tab which alerts users to new Twitter friends that have joined the app are predicted to boost user numbers and the connections between them.

The formula seems simple, integrate popular traits from already popular social media tools - such as Facebook, Twitter, Flickr, FourSquare and Tumblr - but Instagram has seemed to do it a way people are getting excited about. Used for fun or professional purposes this visually based social media platform seems to be the up and coming app.

Eve Hemsley
is an Associate Account Executive at Maroon PR. Contact her at Eve@MaroonPR.com.

Monday, July 25, 2011

Information Overload

By John Maroon

Let me start out by saying that I love social media and the 24 hour news cycle... it is a great part of what I do for a living and provides so many opportunities to tell your story, but...

Sometimes it is downright exhausting and information overload kicks in. This has been the case recently in the world of sports. One of the game’s greats, Derek Jeter, was marching towards his 3,000th career hit, an exclusive club with only 28 members in all of baseball history.

As he approached the elusive mark, Jeter injured his calf running out a groundball. What seemed like three minutes after he left the game, people were offering their opinions on the extent of the injury, how long he would be out, the impact to the Yankees and more. Obviously there is no need to know any of this... the Yankees and Jeter didn’t know anything at this point, but in the world we live in everyone had to get out in front of this story and offer an opinion... no matter how ludicrous it was. Turns out he had a strained calf, missed a little time, came back and went 5-for-5 and his 3,000th career hit was a home run. Looking back, all of that wild speculation seems a little silly now.

This is nobody’s fault... there is time that needs to be filled and there are hundreds of sports talk radio shows, the 800-pound gorilla that is ESPN and of course Twitter and Facebook among others. This is the trend now and we all have to get used to it. In many ways, it is wonderful for the PR industry as there are so many places and ways in which to tell your client’s story. It is a terrific resource for all of us and a great way to get our news.

The downsides are the need to fill all of this time, and that leads to rampant speculation and blather, as well as the rush to beat everyone else to the story and that often times leads to errors.

I was thinking back to 1993 recently when I was working for the Cleveland Indians and, tragically, two of our players, Steve Olin and Tim Crew, died in a boating accident during spring training and another, Bobby Ojeda, pulled through after a real fight.

It happened at dusk when their boat ran into an unmarked dock. It was the only off day of spring training and after the accident happened, I was driving back to Winterhaven with my wife and we were flagged down in our car by a couple of players who said that they think something happened with a player. They weren’t sure what it was but they were heading to the team hotel. We didn’t have cell phones and we drove to the hotel where many players were outside. I was rushed by our second baseman, a young guy named Carlos Baerga, who said there was an accident and Olie (Steve Olin’s nickname) was dead.

Frantically, I rushed to a pay phone (you can see one in a phone museum or something) and I called our General Manager, John Hart, who said I needed to get to his condo immediately. Once there, we found out what happened, set up HQ there and then calls started to trickle in. We set up a press conference for the next morning at the complex. As the players arrived (a few still hadn’t heard),they met with Manager Mike Hargrove and there was an emotional team meeting followed by a press conference.

This was 18 years ago... not that long! Can you imagine if this happened today? People would have tweeted it from the shores of the lake... there would have been a rush on the hospital... sports talk radio would be off the charts... inaccurate statements about the players conditions, the way in which the accident happened, etc., would be made... players would have heard via Twitter, Facebook, ESPN Breaking News and CNN scrolls... there would have been no chance to get with the families of the victims, prepare an appropriate press announcement or anything like that. We would have to fly by the seat of our pants and do the best we could.

There is no “better” or “easier” way when it comes to something like this... just different. And for PR pros the challenges to control a message becomes nearly impossible, and as proactively as we all try to be, you better be prepared to react as well.

John Maroon
is President of Maroon PR. Contact him at John@MaroonPR.com.

Tuesday, July 5, 2011

Google Takes on the Heavy Hitters of Social Media

By Eve Hemsley

The New York Times recently published an article about Google’s latest attempt in its fight to keep afloat in the social media world. After failed programs, such as Google Buzz and Google Wave, the Google+ project is the company’s solution. In hopes of rivaling Facebook and mastering social networking, Google+ is designed similarly to Facebook’s platform – sharing status updates, links, and photos - with key changes in privacy and sharing.

Google+ is meant for sharing with groups. Users will start by selecting people they know from their Gmail contacts and then dragging and dropping those names into designated groups or circles such as “book club” or “soccer team.” They can then choose to share information with select groups or all of their friends.

Unlike Facebook, Google+ users do not have to agree to be friends with one another. They can receive updates from others without sharing their own information. Other features differentiating the two includes Google+’s group video chats and text messaging, a section called Sparks where users can see/post articles and videos from across the web, and their mobile application which automatically uploads pictures and videos to a private album, making them available to post immediately.

After learning from the mistakes of their previous attempts, Google+ creators realized how much people care about the information they share; they tried to eliminate the social awkwardness of things like friend requests of oversharing. “In real life, we have walls and windows and I can speak to you knowing who’s in the room, but in the online world, you get to a ‘Share’ box and you share with the whole world,” said Bradley Horowitz, a Vice President for Product Management at Google. “We have a different model.”

Google’s interest in garnering a spot in the social media world goes beyond creating a program to benefit the users. Sites like Facebook are generally off-limits to most search engines, so when people post Google loses valuable information that they could use to shape their Web search. Google is currently the most popular entry point to the web, a status which they are in danger of losing if users continue the trend of seeking answers to their questions via Facebook and Twitter.

Google has often been criticized for falling behind the times and not comprehending the importance of social media sites until others, like Facebook and Twitter, had already jumped ahead. Whether or not Google+ will cause Facebook users to stray, or even catch the attention of those still weary of Facebook, is debatable but Google is trying its best to make up for lost time.

Eve Hemsley is an Associate Account Executive at Maroon PR. Contact her at Eve@MaroonPR.com.

Wednesday, June 22, 2011

You’ve Got Klout!

By Courtney Carey

Facebook has taken on yet another addition to its capabilities and marketing potential. Today, the social media start-up company, Involver, announced that they were launching an app that allows brands to customize their Facebook pages depending on the Klout scores of their fans.

What is a Klout score? Klout, a San Francisco based company, provides social media analytics that measures the effectiveness and influence that a social network has. The company gathers data from social media sites such as Facebook and Twitter and takes into account the size of someone’s network, the quality of their content and how other people interact with that content. Klout then scores the social network based on the influence that it has.

Senior VP of Involver, Jascha Kaykas-Wolff, describes the newly launched app: “The first application is a simple coupon-esque experience. A brand will be able to bring an application out of their Page, configure to deliver content to people above and below certain Klout scores, and then input whatever that content is.” The aforementioned content can be anything that the brand wants to offer – coupons, movie trailers, ringtones, unreleased products, etc.

Audi USA is the first to take this new Facebook app on a test drive. Based on the user’s Klout score, Audi USA is offering fans a custom desktop, ringtone or both.

This is an interesting step in the customization of brand pages on Facebook. This level of personalization is going to be what makes certain brands stand out among consumers and the over 500 million users on Facebook. I am very interested to see the other apps that Involver is planning to launch in the near future!

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com.

Monday, June 13, 2011

Social Media Users Name LinkedIn as Most Useful Social Network

By Mitchell Schmale

A recent survey of nearly 3,000 active social media users found that LinkedIn was named as the most important social networking site over Facebook and Twitter. The survey by Performics polled 2,997 active social media networkers with 59% of the respondents saying it was more important to have a LinkedIn account than any other social network.

Despite tapping the business-oriented network as the most valuable to users over Facebook and Twitter, only 50% of users with active LinkedIn accounts said they visited the site at least weekly with 20% visiting daily. Experts attribute LinkedIn’s growing popularity with the continued dragging economy and sluggish job market. LinkedIn provides business professionals with the platform to raise their public professional profile by sharing their accomplishments and experience to help grow awareness among other industry professionals.

In 2010, a similar survey found that 41% of respondents believed that LinkedIn was the most important social networking site in relation to its competitors. As the economy continues to slow, LinkedIn continues to grow as an important tool for its users. In the future as the economy and job market (hopefully) recovers, it will be interesting to see if LinkedIn remains an important resource for business professionals. Or perhaps Facebook, Twitter or the next soon-to-be-launched social media tool around the corner will be able to offer effective one-stop shopping to connect users to their friends, family and their next job.

Mitchell Schmale is Vice President of Maroon PR. Contact him at Mitchell@MaroonPR.com.

Friday, May 13, 2011

Worlds Are Colliding Less in Social Media

By Mitchell Schmale

A recent article in The New York Times shed some light on a growing trend in social media networks and the ways that people connect with one another, not with the largest network of contacts possible, but instead with smaller groups of close friends, colleagues and family members.

Path, GroupMe, Frenzy, Rally Up, Shizzlr, Huddl and Bubbla are all the latest in social media platforms that allow people to connect with friends and contacts in private groups ranging in sizes of 50 people or less. The more intimate groups allow information, links or photos to be shared that may not be of interest (or for that matter appropriate) for someone’s entire list of contacts on Facebook or LinkedIn.

As the need to connect more closely with private groups of contacts in the larger world of social media grows, Facebook recently acquired Beluga, to allow the private sharing of photos and messages with small groups of users. As the trend grows, Facebook reported that as of last month, users had already created more than 50 million private groups with an average of just eight members each.

As Facebook continues to encompass contacts from all parts of someone’s life – personal, professional and otherwise – the trend to create social media boundaries among groups will grow. The applications are popular because they allow users to better categorize contacts to help keep worlds from colliding. The applications allow family members, friends, co-workers, clients, and others to be safely separated in appropriate groups where they only see content that they are interested in receiving, as well as avoid the stuff they are better off not knowing about. It sounds like a good thing for everyone involved, even if you end up missing some of the good stuff.

Mitchell Schmale
is Vice President of Maroon PR. Contact him at Mitchell@MaroonPR.com

Thursday, April 21, 2011

Go Green for FREE Coffee

By Kristen Seabolt

Being a good neighbor is what Starbucks is all about. Ever since they opened their doors 40 years ago, Starbucks has done their part to create thriving neighborhoods and make positive change happen in the communities they do business in. This includes helping to reduce our collective carbon footprint.

In honor of Earth Day 2011, Starbucks has decided to thank their neighbors who do their part, and encourage others to do the same. All day tomorrow, Friday April 22, customers can stop by their local Starbucks with a travel mug and receive a FREE freshly brewed coffee or tea.

Last year, Starbucks saved more than one million plastic cups on Earth Day, and in order to minimize their carbon footprint, they have set a goal this year to make 100% of their iconic white cups recyclable and to serve 25% of beverages made in stores in reusable cups by 2015.

Using social media to promote the event, Starbucks is encouraging all 21 million Facebook fans and 1.5 million Twitter followers to RSVP to their “Get a Free cup of Coffee on Earth Day” event and to change their profile photos to pictures of their travel mugs to share the word with friends. So far, close to 185,000 customers will be attending. Including me!

In addition to free coffee tomorrow, all of Starbucks’ travel mugs will be 20 percent off, and throughout the year, any customer who brings in a travel mug will receive 10 cents off their order.

What a great way to get your free caffeine fix AND do your part to reduce your carbon footprint! Stop by Starbucks tomorrow and don’t forget your mug!

“One person can save trees, together we can save forests.”

Kristen Seabolt is an Associate Account Executive at Maroon PR. Contact her at Kristen@MaroonPR.com.

Wednesday, April 20, 2011

Check-Ins for Charity

By Courtney Carey

Checking-in online is not a foreign concept these days due to popular social media sites such as Foursquare, Gowalla and of course, Facebook. As of March, Foursquare reported that it had seven million active users. A recent social media site, DailyFeats, is taking the popular concept of “check-ins”and making it philanthropic.

This social media site describes its purpose as, “DailyFeats guides you in doing small actions -- or "feats" -- that reflect your values and your life's goals. Along the way, you'll earn points, meet a helpful community, and save money on real-life expenses, motivating you to go do good -- every day.” Each time a user reports an act on DailyFeats, they earn reward points depending on the size of the task. The acts range in size from choosing to eat healthier foods to volunteering your time at a non-profit organization. Once enough reward points are earned, they can be redeemed for coupons or discounts with certain participating organizations.

The popular social media website, Mashable.com, describes the benefits that DailyFeats offers for sponsors or corporate partners, “DailyFeats has managed to integrate its social layer with targeted coupons and sponsors. Certain actions unlock specific discounts. For example, Monster.com sponsors “!newskills” and “!makeconnections” sections whereas 1-800-Flowers.com sponsors “!sympathy” sections. It’s a smart way to target consumers and encourage good deeds at the same time.”

The catch with this social media site is that all of the actions are self-reported, meaning that people can say they completed an action even if they really did not. What is to stop people from lying on the site simply so they can reap the benefits of the rewards and coupons? While DailyFeats has some checks in place, they rely heavily on trust. Mashable describes the site’s philosophy, “The site was formed as a way to promote good deeds of any nature and ultimately to make America a better place. People may start by making themselves better, but they’ll eventually graduate to projects with more impact. The hope is that this next step won’t just be to get more rewards, but to actually embrace DailyFeats’ positive ethos.”

Is choosing to trust online users a gamble? My thought is that while there will always be those who choose to abuse the system, DailyFeats is a cool and interesting way to keep track of the good deeds, big or small, that one does on a daily basis. I look forward to seeing how this concept evolves and encourages people to make philanthropy a part of their daily lives.

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com

Tuesday, April 5, 2011

Twitter Adds Interest Based Search to Capabilities

By Andrea Kunicky

With millions of people using Twitter, there's no shortage of people and organizations to follow, but unless you examine peoples' lists or feeds followed by their friends, it's a bit complicated to find people based on their interest level. Well, that all changed on Monday as Twitter announced a new updated search tool, which will now help users find new people to follow based on the subjects that interest them, such as movies and sports. Previously when users typed in a search query, they were presented with just a small selection of "People" results, all of which contained the search term (or some derivative of it) in the account username, and didn’t necessarily reflect if they had interest in that term or not. Now, when people search for a certain topic and click on the "People" section of the search results page, Twitter will return a list of the top microbloggers in that field. "This new approach helps you find the Twitter users that will best help you follow your interests," Twitter spokeswoman Carolyn Penner wrote in a blog post on Twitter.com. "For example, if you're interested in hip hop, chances are that you'd like to follow hip hop artists. Searching for 'hip hop' now surfaces accounts like @common and @questlove. (Previously, we typically showed accounts that have 'hip hop' in the name.)" Personally, I think this is a great way for all followers on Twitter to proactively use their time more wisely in regards to their interests and what they choose to read and follow. I think it will also dramatically help organizations that might not have been noticed by other audiences help them increase their visibility and grow in the long run. Twitter has done it again… growing and expanding their services to better improve our time on the site... great job! Andrea Kunicky is an Account Executive at Maroon PR. Contact her at Andrea@MaroonPR.com

Thursday, March 31, 2011

Introducing... the MLB Fan Cave

By Pete DeLuca

It is Opening Day for Major League Baseball (MLB), and this season the league is looking to redefine their social media efforts. In the past, MLB attempted to keep fans connected through iphone apps, like MLB.com At Bat, and nationwide broadcasts on MLB Extra Innings and SiriusXM – but that’s old news. Introducing... the MLB Fan Cave!

The MLB Fan Cave is a 15,000 square-foot location in New York City. After a nationwide search of nearly 10,000 applicants, two “Cave Men” were selected; Mike O’Hara and Ryan Wagner. Starting today, these two will inhabit the Fan Cave for the entire 2011 MLB season and watch all 2,430 regular season games and Postseason games on a unique set up of 15 Sony BRAVIA LCD HDTV televisions. MLB will pay them to Tweet, Facebook, and blog about their experience.

Tim Brosnan, MLB Vice President of Business hopes the new initiative will serve as an “electronic water cooler” - a place where every day fans, already engaged in social media, can come together. In a recent article on Mashable.com, Bronson said “MLB has dipped its toe in the water of social media in the last couple of years, but this is our first full platform.”

To follow the MLB Fan Cave on Twitter visit @MLBFanCave. To connect to their Facebook page click here.

It is exciting to see MLB push the boundaries of social media with a new and innovative idea. As a baseball fan and member of Facebook and Twitter, I am excited to follow their accounts and share my views and opinions with thousands of “ordinary Joe’s” across the country. As a Red Sox fan, I can only hope O’Hara (a Yankees fan) and Wagner (an Orioles fan) enjoy the experience as much as I will!

Pete DeLuca is Manager of Creative Services of Maroon PR. Contact him at Pete@MaroonPR.com

Monday, March 14, 2011

7 Ways to Make a Difference

By Courtney Carey

We have all been watching the news in horror as Friday’s unimaginable tragedy in Japan unfolds. As of this morning, the official death toll had reached just over 1,500, but many are expecting that number to rise above 10,000 people. While the initial earthquake and tsunami have passed, the aftershock, mourning and recovery efforts have just begun.

If you’re like me, you feel a sense of helplessness when watching the news about this devastating tragedy. I find myself wondering what I can do to help and make a difference. Technology has made it possible for anyone to make a difference, no matter how big or small the contribution. Every little bit counts.

An article from Mashable details seven simple ways that anyone can make a difference and contribute in the relief efforts:
  1. Text to Donate: The American Red Cross has launched another Text Campaign to aid in the relief efforts in Japan. All you have to do is text REDCROSS to 90999 and $10 will be contributed to their efforts.
  2. Donate Through Facebook: By logging in to your personal Facebook page you can donate $10-$500 through the American Red Cross’ Causes page: http://www.causes.com/campaigns/154523/
  3. Play Virtual Games: Through playing the popular online games FarmVille, CityVille and FrontierVille you can help make a difference in the Japan relief efforts.
  4. Embed a Code: By embedding a simple code on your website or blog, you can encourage others to get involved and help spread the word about relief efforts.
  5. “Like” a Facebook Page: $1 of every “like” on the Dog Bless You Facebook Page (up to $100,000) will be donated to relief efforts. This page has reached the $100,000 goal.
  6. Support through Twitter: There are several hashtags on Twitter that allow you to help with relief efforts and stay up-to-date with the latest news.
  7. Donate on iTunes: Apple has created a donation page on iTunes on which you can choose to donate $5 to $200 towards the cause.
These seven ways to help are just a few of many options out there. For more detailed information on the relief efforts mentioned above, visit the Mashable article, “Japan Earthquake & Tsunami: 7 Simple Ways to Help.”

Courtney Carey
is Manager of Social Media at Maroon PR. Contact her at Courtney@Maroon PR.com

Monday, February 21, 2011

Everyone Has a Story to Tell

By Chartese Burnett

We are bombarded everyday with news accounts of tragedy, violence in Egypt, the war in Afghanistan, child abuse, homicides, the contentious political landscape, budget cuts that threaten to eliminate vital programs that benefit society, and on and on and on. Everywhere you turn, there are sad stories with which we are deluged on TV, on the radio, on the Internet; and of course, these days, via all the social media outlets.

However, just as there are stories of destruction and death, there are also stories of hope that abound. For those of us play a part in these stories, let’s start telling those. Let’s begin to utilize all of these effective outlets – TV, radio, blogs, Facebook, Twitter, YouTube, Wordpress, etc. to share with the world the stories of survival, triumph and miracles.

Let’s inundate the public with those stories. Let’s share with the media and their captive audiences the good news: that victims are surviving, that patients are overcoming disease, that endangered species and the environment are being protected, that underserved children are being embraced and educated, that we are making strides and reaching new heights in America and in the world and attacking the many ills that affect society, health and the environment.

As my friend Joe Schreiber shared with my Sports Media Today class at the University of Maryland: “Storytelling is key in the world of publicity and journalism.” Schreiber helped launch and produce NBC’s George Michael’s Sports Machine, which aired for 23 years, making it the longest running locally produced, nationally syndicated sports show in television history. The show earned 11 Emmy awards. He is an accomplished producer, journalist and now working with many organizations to help them with their messages through various multimedia platforms.

In the world of public relations and journalism, those professionals who are most successful in spreading their message (getting their news covered and/or getting their work published) are most often those who are the best storytellers.

It is no different in the world of philanthropy. Organizations whose mission is to connect with constituents -- who include board members, donors, and the research community, among others -- MUST tell their story. They must recognize the value of the communications, media and public relations function. Many nonprofits have yet to embrace the importance of telling their story through the many tremendous opportunities to do so; including a comprehensive and extensive communications plan, along with passionate and experienced personnel to execute it.

Creating awareness for events, initiatives, programs, newsworthy research funded, significant findings from studies – should be at the core of the outreach, pr and media efforts for any nonprofit entity. A strategic approach to communicating the organization’s mission, with the ultimate goal to fund and further the mission, i.e. a call to action, is the key to garnering the support of existing donors, potential major gift givers, and alliances with corporate partners and sponsors.

Especially in challenging economic times, it is even more important to position yourself positively – when there are numerous organizations, entities, and individuals vying for the same pot of money in the world of giving.

As a PR professional, one of the rules of thumb is that you have to be able to answer the “so what?” question when pitching a story or news item to the media. You have to be able to explain why a particular media outlet’s readers, viewers and/or listeners should care. What’s in it for them? Why is it important – to them or to their community or to the world at large?

Talented, skilled and compassionate communications professionals know how to craft that message, engage the audience and to answer that question.

Just like any other business entity, nonprofits must have key messages that serve as the definition of WHO they are, WHAT they have done and WHAT their brand represents.

Positive and strategic PR for a nonprofit should not only motivate and retain existing audiences, but should also serve to expand opportunities for new audiences to engage in a meaningful way.

At Maroon, we are very privileged to work with or serve as the public relations teams of several nonprofit clients, and we are blessed to be able to share THEIR stories of funding research to cure diseases, supporting patients and families living with life-threatening illnesses, protecting the environment and endangered species, cultivating a generation which values volunteerism, and educating and empowering our underserved youth through the gift and joy of reading.

However, these stories belong to ALL of us. It is not only THEIR story… it is YOUR story… it is OUR story. For isn’t the onus on each and everyone one of us not be silent, but to speak up for those who are not able to do so for themselves and to make a difference?

We will continue to work hard at telling stories in a meaningful and impactful way – stories about heroes, miracles, and about people who are changing the world.

Chartese Burnett is Director of Non-Profit PR at Maroon PR. Contact her at Chartese@MaroonPR.com

Thursday, February 3, 2011

Pete DeLuca suggested you like UFC

By Pete DeLuca

The Ultimate Fighting Championship (UFC) is once again pushing the boundaries of social media. In a press conference earlier this week, the company announced plans to stream a live, high definition broadcast of UFC 126 to fans who press the “like” box on their official Facebook page. The sold out event takes place at 8:25 PM on February 5 from the Mandalay Bay Events Center in Las Vegas – and it is free to all Facebook fans.

Since their inception in 1993, UFC has become one of the fastest growing sports. Their fan base stretches worldwide – with programming shown in over 130 different countries. The majority of their fans are young and passionate, which makes UFC President Dana White’s plan to embrace social media a perfect fit.

“Fans all over the world have been telling me that they want to see this fight. You got it,” said White in a recent article in The Telegraph. “We are going to be broadcasting live on Facebook, giving UFC fans all over the world access to a great fight between Kid Yamamoto and Demetrious Johnson. Plus, we’re continuing to show that we are the best at using social media to attract new fans.”

This is not the first time the UFC used their social media platforms to their advantage. White, who personally has over 1.3 million followers on Twitter, is known to tweet locations in major cities giving away free tickets and merchandise. The sport’s biggest names, such as Forrest Griffin and Rampage Jackson, interact with fans on Twitter, and the online application “Fight Nation” has thousands of downloads.

Many companies are using Facebook and Twitter as a way to provide news and updates to the public. The UFC uses their social media pages as a way to grow their product by enhancing the overall fan experience. I admire Dana White’s marketing plan and commitment to social media – he has earned his 4.6 million fans.

Pete DeLuca is Manager of Creative Services at Maroon PR. Contact him at Pete@MaroonPR.com

Tuesday, January 11, 2011

Be Careful What You Tweet

By Courtney Carey

Ryan Babel, like many of us, is an avid user of the social media site, Twitter. Yahoo! Sports reported yesterday that Babel, midfielder for Liverpool’s soccer team, was charged with improper conduct by the Football Association for the content of one of his tweets.

During the match between Liverpool and Manchester United in the third-round of the FA Cup, referee Howard Webb made a questionable call in favor of Manchester. In response to the referee’s call, Babel tweeted a doctored photo of Webb wearing a Manchester United shirt with a caption reading, “And they call him one of the best referees? That’s a joke.” While Babel stated that the tweet was “an emotional reaction after losing an important game,” the Football Association did not find the tweet humorous and charged him with improper conduct.

Babel’s experience not only demonstrates that you should always be aware of what you say on a public platform such as Twitter, but that social media sites are now considered a source of serious and legitimate statements. While the use of Twitter can still be fun and light-hearted, it is important to always think about the impact that your statements may have.

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com

Thursday, December 23, 2010

Things I learned in 2010…

By Chris Daley

2010 has to go down as one of the quickest years of my life. But looking back, I added some new experiences in my personal and professional life that I learned from which will help me in 2011. I think it’s important for everyone to reflect on the past year and apply what you’ve learned to the year ahead.

Below are four important lessons I learned this past year.

Relationships are critical: We always say here at Maroon PR, “we’re in the relationship business.” In fact our company mission statement is “we drive growth through relationships.” It’s developing and fostering relationships with media, clients, corporate contacts, etc. that make all the difference. Try your best to stay top of mind with these people. Say hello for no reason, send a thank you card, say happy birthday on Facebook. In life you can’t control a lot of things, but being nice and respecting others is something you can control. And, the more experience I gain, the one thing remains the same, at the end of the day it’s not how many contacts you have in your rolodex that counts, it’s the quality of relationships you have that does.

Social media isn’t just for nerds: I created a Facebook account a few years back, and certainly understood the value of re-connecting with old friends. Twitter was different for me, mostly because it took me a while to grasp the concept of the site. I created a Twitter account in March this year and learned this is a great way to keep up with the day’s news, stay connected with people in a relaxed way and nice outlet to promote my work/client work. Although I do feel there are people out there that abuse social media -just like anything else in life –for the most part I think social media can be an important business tool. I’m excited to see where social media goes in the future and I encourage everyone to learn about it and how to utilize social media sites in an effective way. Those who haven’t embraced social media, it really isn’t just for nerds, I promise.

Don’t sweat the small stuff: A negative/incorrect news story, an angry client, co-workers having a bad day. These are the types of things that affect public relations people throughout the year. I learned this year that one of the most important things in business (or life) is to not sweat the small stuff. You will be a much better person and colleague if you take the high road and understand that not everything is going to be perfect. As long as you work hard, control what you can control and respect other people’s ideas, things will work out and fall into place. Poverty, natural disasters, cancer, war… these are the real terrible things in life.

Embrace change: The world of the public relations changes every day which is probably the main reason I entered into this industry. Add to that the world of a public relations firm, and you will really know how things can change quickly and sometimes dramatically. This year I learned that change can be a really good thing and that people/companies should not be scared of change. Embrace change and look at it as on opportunity to start fresh with something new, open your world up to new people and a way to try some new things.

What did you learn in 2010?

Chris Daley is a Senior Account Executive at Maroon PR. Contact him at Chris@MaroonPR.com or follow him on Twitter @CDaley43

Monday, December 20, 2010

“Local” Media Is Still Powerful and Gaining Momentum


By John Maroon

Sometimes in PR circles, local media is looked upon as second tier or as not having as great of an impact. There are so many reasons to disagree with this and there is a national trend towards more local coverage happening across the country.

Here are a few things that show the value of local media hits …
  1. Market To Market … Several of our clients run events and programs in various markets across the country. While they, and we, always want that great hit on a national morning show or in the NY Times, having success in key markets across the country with their respective local media outlets impacts that particular market just as significantly.
  2. Media Is Local Only If You Let It Be … As everyone knows, Facebook, Twitter and other social media sites are changing the way people receive and process news. As a result, when an organization, company or PR firm lands what might be considered a smaller or more local hit they, should be taking it national and worldwide by posting it on their website and placing links on their Facebook and Twitter pages. This instantly and dramatically increases the number of people who are now reading, watching or listening to your news story.
  3. Local Is In …. Last year AOL purchased Patch.com…Patch is a network of hyper local websites currently in over 100 communities. According to PR Week, they are now the nation’s top hirer of journalists. As Patch grows and markets itself, its impact will only grow. The Washington Post used to be a national newspaper, and when it comes to its coverage of world affairs and politics it still is…however, the rest of the paper is very local in nature and their editors and reporters are looking for local news almost exclusively. They are noticing that their readers want more local news, local business information and local high school sports so they are filling that need.
Now this isn’t to say that we all don’t want or need the national media attention…we do! But local can be very important in the spreading of your message. The challenge now, as a PR firm, is to help your clients and their respective boards understand this and place a greater value in your local successes.

John Maroon is President of Maroon PR. Contact him at John@MaroonPR.com

Wednesday, December 8, 2010

Celebrity Twitter Campaign Fails to Raise $1 Million for Charity

By Andrea Kunicky

On December 1st, a host of celebrities declared themselves digitally “dead”, silencing their Facebook and Twitter accounts until their fans would donate $1 million to an AIDS charity.

The pop idols Lady Gaga and Justin Timberlake, American Idol host Ryan Seacrest, and reality-television star Kim Kardashian, were among several stars who “signed off” last Wednesday, World AIDS Day. Their efforts were part of a fund-raising appeal for Keep a Child Alive (http://keepachildalive.org/), a charity founded by the singer Alicia Keys to aid children and families affected by the disease.

As part of the campaign, several posed in coffins for photographs posted online, and made videotaped pleas for their social-media fans to “buy my life back,” as the actress Jennifer Hudson put it.

After only a few days though, frustration set in with the time it was taking as just $450,000 was raised in six days. The celebrities convinced Brooklyn-born billionaire pharmaceutical executive Stewart Rahr to donate $500,000 so they could resume their digital habits.

"It's the worst mismanagement of star power I've ever seen in my life," Fox News quoted a source close to the program as saying.

People are now going back and forth about why this campaign didn’t work.

A source cited in The New York Post blamed crashed servers for slowing donations, lack of proper promotion and an overestimation of the celebs’ Twitter power.

More to the point, another source said, "Some stars thought the money would be raised in 24 hours and were embarrassed by criticism that nobody particularly cares about their Twitter presence."

Regardless of how things turned out, Keep a Child Alive raised $1 million for people affected by HIV/AIDS in Africa and India… so everyone should be proud of that.

In my opinion, I believe in this day and age and with celebrities, they need to work in giving something back to the fans participating in campaigns…as in if someone donates to the specific cause, they have a chance to win an interview with their celebrity of choice, autographed merchandise, a chance to meet them for a day…the list can go on and on.

In the future, it will be intriguing to see how celebrities and their star power will affect other social media campaigns they choose to pursue in the future.

Andrea Kunicky is an Account Executive at Maroon PR. Contact her at Andrea@MaroonPR.com

Monday, December 6, 2010

Social Media & Customer Service


By Courtney Carey

As the number of people using social media tools continues to grow every day, it is important to recognize all of the ways that social media sites can be utilized. In a recent article from the San Diego Union Tribune, Teresa Siles – Manager of Social Media for a San Diego Public Relations firm, discussed how social media can be a powerful aid to customer service.

Since so many companies and brands have a strong presence on social media sites, it is only natural that customers are beginning to take service-related issues to Facebook, Twitter, blogs, and other social media platforms. The article states that “consumers create 256 billion impressions on one another each year by talking about products and services within social networks.” With this number being so high, it would be a huge oversight for companies to ignore the need for customer-service issues to be handled online.

In this article, Siles provided tips to help companies effectively tackle this growing trend:
  • Train your staff on tools and philosophy - Showing someone how to send a tweet is easy, but making sure they understand the nature of social media and the customer-centric philosophy behind it is far more important.
  • Have a policy in place - Develop a social media policy that reflects your company’s code of ethics and brand promise and acts as a guide for employee engagement in social media, ensuring tools are used ethically and responsibly.
  • Toss out the scripts - Authenticity is key. While employees should have a guide of common questions and answers, the guide should be just that — a guide, not a document from which to cut and paste. Each interaction should be tailored and unique, and the conversation should be organic.
  • Don’t be afraid to say I’m sorry - Being humble within social media and owning up to mistakes will go a long way toward earning consumer trust.
  • Thank your most loyal fans - While it can be easy to focus on the negative, don’t forget to thank your fans. A happy customer is your greatest endorsement.
  • Empower your reps to make a difference - Actions speak louder than words. It’s critical that your reps can provide real resolutions to customer issues.
Social media is all about building relationships on an intimate level. By following these few tips, companies can begin to build stronger relationships online while increasing their credibility and earning the trust of their followers.

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com

Monday, November 15, 2010

RockMelt: The Social Browser

By Courtney Carey

RockMelt is the newest technology in the world of internet browsers, and has recently been introduced to the public. This Google Chromium-based browser is backed by Marc Andreessen who is best known as the co-author of Mosaic, the first widely-used internet browser, and the co-founder of Netscape Communications Corporation. RockMelt combines the greatness of Google Chrome, while heavily integrating social media platforms such as Facebook and Twitter.

A review by Jim Rapoza of InformationWeek discusses some of the unique features of RockMelt:

“When you launch RockMelt, it asks for your Facebook login. Once it starts, it automatically logs into Facebook and integrates Facebook information directly into the browser interface. This includes a list of Facebook friends (shown with small image thumbnails) that runs down the lefthand side of the browser window. This listing could be customized to show favorites, which are selected by hitting a star next to the person's image. Clicking on a friend's thumbnail displayed that person's most recent status and provided the option to chat with or post on that person's wall.”


Besides the heavy social media integration, this review goes on to talk about the impressive search capabilities of the new browser.

“By far, one of the most powerful features of RockMelt is how it has improved the integrated search in Chromium. When entering a search term within the search field, RockMelt first looked to see if it matched a friend and then performed a full search, with results displayed in a drop-down box. The box made it easy to scan results with lots of information and offered a nice site preview, essentially loading the site into the main RockMelt browser window.”


Time will tell whether or not RockMelt will become the leading internet browser or if it will be used primarily by social media enthusiasts. Since social media is increasingly playing a larger role in business and general culture, I predict great success for RockMelt in the future.

Courtney Carey is Projects Manager. Contact her at courtney@maroonpr.com.