Showing posts with label Facebook. Show all posts
Showing posts with label Facebook. Show all posts

Monday, August 29, 2011

Facebook Places Checks Out

By Pete DeLuca

A little over a year ago, I wrote a blog about Facebook’s latest innovation, “Places” – an online application that allows users to “check in” to various locations to show their online friends where they are. The plan, as President and CEO Mark Zuckerberg said, was to take the virtual relationships created through Facebook and bring them into the physical world.

Well, the plan failed. With only 6% of Facebook users actively using the application, the company decided that it was time to pull the plug on Places last week.

Keep in mind, even though only 6% of Facebook’s audience used Places that still represents over 30 million people.

Take that number, as well as the amount of people using Foursquare, Gowalla, and other similar services, and you have an enormous amount of people interested in location-based apps. Removing the technology completely would be foolish; instead the geniuses at Facebook are making “checking in” even easier.

In a blog post on August 23, Facebook described the new process:
“Before: You could only "check in" to locations using the Places feature on a smart phone. Going Forward: Now you can add location to anything. Lots of people use Facebook to talk about where they are, have been or want to go. Now you can add location from anywhere, regardless of what device you are using, or whether it is a status update, photo or Wall post. Of course, you can always choose not to add location at all.”

It’s that simple. Instead of using your Smart Phone and the Places app to “check in”, now you can do it through a status update from anywhere. You can check in to where you were, where you are, or where you are going. When a waiter places down your delicious-looking dinner and you want to upload a picture of it, it comes with a “check in” of the restaurant you’re sitting at. And all you have to do… is the same thing you were doing in the first place. You’ll be “checking in” and you won’t even know it. Genius.

Do not misinterpret Facebook’s elimination of Places. They are not moving away from “checking in”, they are embracing it. It is ideas and innovations like this that make Facebook the most visited site in the world.

Pete DeLuca is Manager of Creative Services at Maroon PR. Contact him at Pete@MaroonPR.com.

Thursday, August 11, 2011

Friends with Business Etiquette

By Katy Fincham

In a recent national study, The Creative Group found that nearly half of all advertising and marketing executives use Facebook for business purposes; and one out of five Facebook friends are work related.

While social media continues to evolve, I find myself wondering how to best use my own personal networking sites, i.e. Facebook and Twitter. When I first joined Facebook, I used it as a way to simply keep in touch with former classmates and family members. While I still use Facebook to socialize and Twitter to keep up on the latest sporting news and celebrity gossip, I’ve found that I have increasingly started to add “friends” and follow more work related, industry professionals to my list.

The Creative Group offers five simple tips for Facebook business etiquette:

1. Divide and conquer. Not everyone in your social network needs to know about your Friday dinner plans or musings on the latest blockbuster movie. Segment your friend lists so professional contacts aren't inundated with updates they wouldn't want to -- or shouldn't -- see. Also check your privacy settings to control who has access to what information.

2. Be a guru. Share nuggets of useful information with your business contacts, and offer advice when they ask for recommendations or ideas.

3. Give and you shall receive. Be generous with your contacts by offering to make introductions or sharing useful information they post with your own network.

4. Use photo features. Even if you maintain a personal website or digital portfolio, you can provide your online contacts with a snapshot of your latest professional project or even your entire body of work. Creating albums on Flickr or Facebook, or using Twitpic or similar photo-sharing tools, is an easy way to visually show potential clients or employers your career accomplishments and showcase new skills.

5. Resist the urge to rant. Never say anything disparaging about your current or former company, coworkers, clients or other business contacts. You never know who might see your comments and forward them on.

It still amazes me how much a site like Facebook evolved over the past five years, from being an exclusive network for college students, to becoming a world-wide leader in business networking and industry advancement. How many of your friends are work-related?? The answer might surprise you…

Katy Fincham is an Associate Account Executive at Maroon PR. Contact her at Katy@MaroonPR.com.

Tuesday, July 5, 2011

Google Takes on the Heavy Hitters of Social Media

By Eve Hemsley

The New York Times recently published an article about Google’s latest attempt in its fight to keep afloat in the social media world. After failed programs, such as Google Buzz and Google Wave, the Google+ project is the company’s solution. In hopes of rivaling Facebook and mastering social networking, Google+ is designed similarly to Facebook’s platform – sharing status updates, links, and photos - with key changes in privacy and sharing.

Google+ is meant for sharing with groups. Users will start by selecting people they know from their Gmail contacts and then dragging and dropping those names into designated groups or circles such as “book club” or “soccer team.” They can then choose to share information with select groups or all of their friends.

Unlike Facebook, Google+ users do not have to agree to be friends with one another. They can receive updates from others without sharing their own information. Other features differentiating the two includes Google+’s group video chats and text messaging, a section called Sparks where users can see/post articles and videos from across the web, and their mobile application which automatically uploads pictures and videos to a private album, making them available to post immediately.

After learning from the mistakes of their previous attempts, Google+ creators realized how much people care about the information they share; they tried to eliminate the social awkwardness of things like friend requests of oversharing. “In real life, we have walls and windows and I can speak to you knowing who’s in the room, but in the online world, you get to a ‘Share’ box and you share with the whole world,” said Bradley Horowitz, a Vice President for Product Management at Google. “We have a different model.”

Google’s interest in garnering a spot in the social media world goes beyond creating a program to benefit the users. Sites like Facebook are generally off-limits to most search engines, so when people post Google loses valuable information that they could use to shape their Web search. Google is currently the most popular entry point to the web, a status which they are in danger of losing if users continue the trend of seeking answers to their questions via Facebook and Twitter.

Google has often been criticized for falling behind the times and not comprehending the importance of social media sites until others, like Facebook and Twitter, had already jumped ahead. Whether or not Google+ will cause Facebook users to stray, or even catch the attention of those still weary of Facebook, is debatable but Google is trying its best to make up for lost time.

Eve Hemsley is an Associate Account Executive at Maroon PR. Contact her at Eve@MaroonPR.com.

Wednesday, June 22, 2011

You’ve Got Klout!

By Courtney Carey

Facebook has taken on yet another addition to its capabilities and marketing potential. Today, the social media start-up company, Involver, announced that they were launching an app that allows brands to customize their Facebook pages depending on the Klout scores of their fans.

What is a Klout score? Klout, a San Francisco based company, provides social media analytics that measures the effectiveness and influence that a social network has. The company gathers data from social media sites such as Facebook and Twitter and takes into account the size of someone’s network, the quality of their content and how other people interact with that content. Klout then scores the social network based on the influence that it has.

Senior VP of Involver, Jascha Kaykas-Wolff, describes the newly launched app: “The first application is a simple coupon-esque experience. A brand will be able to bring an application out of their Page, configure to deliver content to people above and below certain Klout scores, and then input whatever that content is.” The aforementioned content can be anything that the brand wants to offer – coupons, movie trailers, ringtones, unreleased products, etc.

Audi USA is the first to take this new Facebook app on a test drive. Based on the user’s Klout score, Audi USA is offering fans a custom desktop, ringtone or both.

This is an interesting step in the customization of brand pages on Facebook. This level of personalization is going to be what makes certain brands stand out among consumers and the over 500 million users on Facebook. I am very interested to see the other apps that Involver is planning to launch in the near future!

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com.

Monday, June 13, 2011

Social Media Users Name LinkedIn as Most Useful Social Network

By Mitchell Schmale

A recent survey of nearly 3,000 active social media users found that LinkedIn was named as the most important social networking site over Facebook and Twitter. The survey by Performics polled 2,997 active social media networkers with 59% of the respondents saying it was more important to have a LinkedIn account than any other social network.

Despite tapping the business-oriented network as the most valuable to users over Facebook and Twitter, only 50% of users with active LinkedIn accounts said they visited the site at least weekly with 20% visiting daily. Experts attribute LinkedIn’s growing popularity with the continued dragging economy and sluggish job market. LinkedIn provides business professionals with the platform to raise their public professional profile by sharing their accomplishments and experience to help grow awareness among other industry professionals.

In 2010, a similar survey found that 41% of respondents believed that LinkedIn was the most important social networking site in relation to its competitors. As the economy continues to slow, LinkedIn continues to grow as an important tool for its users. In the future as the economy and job market (hopefully) recovers, it will be interesting to see if LinkedIn remains an important resource for business professionals. Or perhaps Facebook, Twitter or the next soon-to-be-launched social media tool around the corner will be able to offer effective one-stop shopping to connect users to their friends, family and their next job.

Mitchell Schmale is Vice President of Maroon PR. Contact him at Mitchell@MaroonPR.com.

Monday, May 2, 2011

9 years, 7 months & 20 days

By Chris Daley

Today is my turn to contribute to the Maroon PR blog and I feel it’s impossible and irrelevant to write about anything else besides the significant news dominating the world at the moment. The confirmed death of al-Qaeda leader, Osama bin Laden.

On 9/11/01, I was still a college student finishing up my credit requirements at Towson University. That morning – a Tuesday if I recall - I happened to have an 8 a.m. Geography class. I returned home afterward with one of my roommates who was also in that class and we turned on the TV at about 9:30 a.m. to find that the world was changing before our very eyes. With everything that happened and all of the stories we’ve heard, in the simplest terms I describe that day as very strange.

CNBC Sports Biz reporter Darren Rovell (@DarrenRovell) tweeted this last night as the news of bin Laden’s death broke, “Reports of Bin Laden killed comes 9 years, 7 months & 20 days after 9/11.” This had me thinking of the changes that have taken place during the past decade, so I “Googled” a few interesting notables:
  • The average cost of a gallon of gas was $1.46 in 2001
  • Unemployment rate was 4.8% in 2001
  • Arizona D-Backs defeated the NY Yankees in the World Series
  • Most popular movie of 2001 was Harry Potter and the Philosopher's Stone
  • Most popular song of 2001 was Lady Marmalade, Christina Aguilera, Lil' Kim, Mya & Pink
  • MSN.com was the most popular website (Google was number 12)
  • Mark Zuckerberg (founder of Facebook) was 17 years old; Justin Beiber was 7 years old
In 2001 we communicated with people differently, and still relied heavily on television and newspapers as our main news sources. I had a cell phone, but didn’t really text message people. I had a PC – a very large Hewlett Packard - but used it mostly for class assignments and downloading illegal music. I rarely even checked my email back then. When the attacks on 9/11 occurred we were all glued to the television for days, and newspapers were what we read to learn about local people affected by the attacks, as well as to gain their reactions/comments.

Today, the platforms in which we communicate have changed dramatically from just ten years ago. I have a Blackberry. I text people more than I call them and exchange messages and post reactions through Facebook. I have three email accounts I check periodically throughout the day. The list goes on and then of course there’s Twitter.

Brad Adgate (@badgate), Research Director at Horizon Media, tweeted today, “Death of bin Laden resulted in 4,000+ tweets per second on Twitter rivaling the amount for February's Super Bowl.” An amazing stat to think about.

The news about bin Laden’s death is another example of how our world is more connected than ever, and how the social media world will continue to break and influence stories before other mediums can catch up. I can’t even imagine where we’ll be ten years from today. I hope that during the next ten years one of the major topics dominating the social media universe is the end of the war on terror.

There really isn’t any point being made in my blog that isn’t already known. I more or less felt like sharing some thoughts on the news. I’m interested to see the news surrounding the death of bin Laden continue to unfold. We’ve only begun to scratch the surface on this story and sure enough I’ll be paying close attention to the details on Twitter and uniting with fellow Americans on Facebook.

Chris Daley is a Senior Account Executive at Maroon PR. Contact him at Chris@MaroonPR.com. Follow him on Twitter at @ChrisDaley43

Thursday, April 21, 2011

Go Green for FREE Coffee

By Kristen Seabolt

Being a good neighbor is what Starbucks is all about. Ever since they opened their doors 40 years ago, Starbucks has done their part to create thriving neighborhoods and make positive change happen in the communities they do business in. This includes helping to reduce our collective carbon footprint.

In honor of Earth Day 2011, Starbucks has decided to thank their neighbors who do their part, and encourage others to do the same. All day tomorrow, Friday April 22, customers can stop by their local Starbucks with a travel mug and receive a FREE freshly brewed coffee or tea.

Last year, Starbucks saved more than one million plastic cups on Earth Day, and in order to minimize their carbon footprint, they have set a goal this year to make 100% of their iconic white cups recyclable and to serve 25% of beverages made in stores in reusable cups by 2015.

Using social media to promote the event, Starbucks is encouraging all 21 million Facebook fans and 1.5 million Twitter followers to RSVP to their “Get a Free cup of Coffee on Earth Day” event and to change their profile photos to pictures of their travel mugs to share the word with friends. So far, close to 185,000 customers will be attending. Including me!

In addition to free coffee tomorrow, all of Starbucks’ travel mugs will be 20 percent off, and throughout the year, any customer who brings in a travel mug will receive 10 cents off their order.

What a great way to get your free caffeine fix AND do your part to reduce your carbon footprint! Stop by Starbucks tomorrow and don’t forget your mug!

“One person can save trees, together we can save forests.”

Kristen Seabolt is an Associate Account Executive at Maroon PR. Contact her at Kristen@MaroonPR.com.

Wednesday, April 6, 2011

Facebook Answers Prayers for Kidney Patient

By Mitchell Schmale

A recent story in the news shows that Facebook can be more than a social networking site... For one Michigan man, Facebook proved to be a lifeline that gave him a second chance at life.

Jeff Kurze was battling kidney disease and struggling as a dialysis patient. After the 35-year-old suffered a mini-stroke, Jeff was told by his doctors that he would need to add his name to the kidney donor waiting list in the hopes of finding a kidney donor match. Jeff’s wife, Roxy, understood that this process could take up to five years to find a donor match – if they were lucky. She was afraid that this was time that Jeff may not have to spare.

Roxy took matters into her own hands and reached out through Facebook asking for any interested kidney donors with the necessary blood match to help save her husband. Her prayers – and her Facebook wall post – were answered when she received a message back from Ricky Cisco, a Facebook friend she had met only once through work.

Ricky and Roxy, total strangers other than the Facebook connection, met for coffee and felt a connection in real life as well. Ricky agreed to be a live kidney donor and give Jeff and Roxy a new life together and help them pursue their dreams of starting a family. Ricky proved to be a perfect donor match and just more than four months later, the procedure was a success.

All three credit Facebook for changing their lives forever and for proving the power of connecting with people.

Mitchell Schmale is Vice President of Maroon PR. Contact him at Mitchell@MaroonPR.com

Thursday, March 31, 2011

Introducing... the MLB Fan Cave

By Pete DeLuca

It is Opening Day for Major League Baseball (MLB), and this season the league is looking to redefine their social media efforts. In the past, MLB attempted to keep fans connected through iphone apps, like MLB.com At Bat, and nationwide broadcasts on MLB Extra Innings and SiriusXM – but that’s old news. Introducing... the MLB Fan Cave!

The MLB Fan Cave is a 15,000 square-foot location in New York City. After a nationwide search of nearly 10,000 applicants, two “Cave Men” were selected; Mike O’Hara and Ryan Wagner. Starting today, these two will inhabit the Fan Cave for the entire 2011 MLB season and watch all 2,430 regular season games and Postseason games on a unique set up of 15 Sony BRAVIA LCD HDTV televisions. MLB will pay them to Tweet, Facebook, and blog about their experience.

Tim Brosnan, MLB Vice President of Business hopes the new initiative will serve as an “electronic water cooler” - a place where every day fans, already engaged in social media, can come together. In a recent article on Mashable.com, Bronson said “MLB has dipped its toe in the water of social media in the last couple of years, but this is our first full platform.”

To follow the MLB Fan Cave on Twitter visit @MLBFanCave. To connect to their Facebook page click here.

It is exciting to see MLB push the boundaries of social media with a new and innovative idea. As a baseball fan and member of Facebook and Twitter, I am excited to follow their accounts and share my views and opinions with thousands of “ordinary Joe’s” across the country. As a Red Sox fan, I can only hope O’Hara (a Yankees fan) and Wagner (an Orioles fan) enjoy the experience as much as I will!

Pete DeLuca is Manager of Creative Services of Maroon PR. Contact him at Pete@MaroonPR.com

Monday, March 14, 2011

7 Ways to Make a Difference

By Courtney Carey

We have all been watching the news in horror as Friday’s unimaginable tragedy in Japan unfolds. As of this morning, the official death toll had reached just over 1,500, but many are expecting that number to rise above 10,000 people. While the initial earthquake and tsunami have passed, the aftershock, mourning and recovery efforts have just begun.

If you’re like me, you feel a sense of helplessness when watching the news about this devastating tragedy. I find myself wondering what I can do to help and make a difference. Technology has made it possible for anyone to make a difference, no matter how big or small the contribution. Every little bit counts.

An article from Mashable details seven simple ways that anyone can make a difference and contribute in the relief efforts:
  1. Text to Donate: The American Red Cross has launched another Text Campaign to aid in the relief efforts in Japan. All you have to do is text REDCROSS to 90999 and $10 will be contributed to their efforts.
  2. Donate Through Facebook: By logging in to your personal Facebook page you can donate $10-$500 through the American Red Cross’ Causes page: http://www.causes.com/campaigns/154523/
  3. Play Virtual Games: Through playing the popular online games FarmVille, CityVille and FrontierVille you can help make a difference in the Japan relief efforts.
  4. Embed a Code: By embedding a simple code on your website or blog, you can encourage others to get involved and help spread the word about relief efforts.
  5. “Like” a Facebook Page: $1 of every “like” on the Dog Bless You Facebook Page (up to $100,000) will be donated to relief efforts. This page has reached the $100,000 goal.
  6. Support through Twitter: There are several hashtags on Twitter that allow you to help with relief efforts and stay up-to-date with the latest news.
  7. Donate on iTunes: Apple has created a donation page on iTunes on which you can choose to donate $5 to $200 towards the cause.
These seven ways to help are just a few of many options out there. For more detailed information on the relief efforts mentioned above, visit the Mashable article, “Japan Earthquake & Tsunami: 7 Simple Ways to Help.”

Courtney Carey
is Manager of Social Media at Maroon PR. Contact her at Courtney@Maroon PR.com

Monday, February 21, 2011

Everyone Has a Story to Tell

By Chartese Burnett

We are bombarded everyday with news accounts of tragedy, violence in Egypt, the war in Afghanistan, child abuse, homicides, the contentious political landscape, budget cuts that threaten to eliminate vital programs that benefit society, and on and on and on. Everywhere you turn, there are sad stories with which we are deluged on TV, on the radio, on the Internet; and of course, these days, via all the social media outlets.

However, just as there are stories of destruction and death, there are also stories of hope that abound. For those of us play a part in these stories, let’s start telling those. Let’s begin to utilize all of these effective outlets – TV, radio, blogs, Facebook, Twitter, YouTube, Wordpress, etc. to share with the world the stories of survival, triumph and miracles.

Let’s inundate the public with those stories. Let’s share with the media and their captive audiences the good news: that victims are surviving, that patients are overcoming disease, that endangered species and the environment are being protected, that underserved children are being embraced and educated, that we are making strides and reaching new heights in America and in the world and attacking the many ills that affect society, health and the environment.

As my friend Joe Schreiber shared with my Sports Media Today class at the University of Maryland: “Storytelling is key in the world of publicity and journalism.” Schreiber helped launch and produce NBC’s George Michael’s Sports Machine, which aired for 23 years, making it the longest running locally produced, nationally syndicated sports show in television history. The show earned 11 Emmy awards. He is an accomplished producer, journalist and now working with many organizations to help them with their messages through various multimedia platforms.

In the world of public relations and journalism, those professionals who are most successful in spreading their message (getting their news covered and/or getting their work published) are most often those who are the best storytellers.

It is no different in the world of philanthropy. Organizations whose mission is to connect with constituents -- who include board members, donors, and the research community, among others -- MUST tell their story. They must recognize the value of the communications, media and public relations function. Many nonprofits have yet to embrace the importance of telling their story through the many tremendous opportunities to do so; including a comprehensive and extensive communications plan, along with passionate and experienced personnel to execute it.

Creating awareness for events, initiatives, programs, newsworthy research funded, significant findings from studies – should be at the core of the outreach, pr and media efforts for any nonprofit entity. A strategic approach to communicating the organization’s mission, with the ultimate goal to fund and further the mission, i.e. a call to action, is the key to garnering the support of existing donors, potential major gift givers, and alliances with corporate partners and sponsors.

Especially in challenging economic times, it is even more important to position yourself positively – when there are numerous organizations, entities, and individuals vying for the same pot of money in the world of giving.

As a PR professional, one of the rules of thumb is that you have to be able to answer the “so what?” question when pitching a story or news item to the media. You have to be able to explain why a particular media outlet’s readers, viewers and/or listeners should care. What’s in it for them? Why is it important – to them or to their community or to the world at large?

Talented, skilled and compassionate communications professionals know how to craft that message, engage the audience and to answer that question.

Just like any other business entity, nonprofits must have key messages that serve as the definition of WHO they are, WHAT they have done and WHAT their brand represents.

Positive and strategic PR for a nonprofit should not only motivate and retain existing audiences, but should also serve to expand opportunities for new audiences to engage in a meaningful way.

At Maroon, we are very privileged to work with or serve as the public relations teams of several nonprofit clients, and we are blessed to be able to share THEIR stories of funding research to cure diseases, supporting patients and families living with life-threatening illnesses, protecting the environment and endangered species, cultivating a generation which values volunteerism, and educating and empowering our underserved youth through the gift and joy of reading.

However, these stories belong to ALL of us. It is not only THEIR story… it is YOUR story… it is OUR story. For isn’t the onus on each and everyone one of us not be silent, but to speak up for those who are not able to do so for themselves and to make a difference?

We will continue to work hard at telling stories in a meaningful and impactful way – stories about heroes, miracles, and about people who are changing the world.

Chartese Burnett is Director of Non-Profit PR at Maroon PR. Contact her at Chartese@MaroonPR.com

Thursday, February 3, 2011

Pete DeLuca suggested you like UFC

By Pete DeLuca

The Ultimate Fighting Championship (UFC) is once again pushing the boundaries of social media. In a press conference earlier this week, the company announced plans to stream a live, high definition broadcast of UFC 126 to fans who press the “like” box on their official Facebook page. The sold out event takes place at 8:25 PM on February 5 from the Mandalay Bay Events Center in Las Vegas – and it is free to all Facebook fans.

Since their inception in 1993, UFC has become one of the fastest growing sports. Their fan base stretches worldwide – with programming shown in over 130 different countries. The majority of their fans are young and passionate, which makes UFC President Dana White’s plan to embrace social media a perfect fit.

“Fans all over the world have been telling me that they want to see this fight. You got it,” said White in a recent article in The Telegraph. “We are going to be broadcasting live on Facebook, giving UFC fans all over the world access to a great fight between Kid Yamamoto and Demetrious Johnson. Plus, we’re continuing to show that we are the best at using social media to attract new fans.”

This is not the first time the UFC used their social media platforms to their advantage. White, who personally has over 1.3 million followers on Twitter, is known to tweet locations in major cities giving away free tickets and merchandise. The sport’s biggest names, such as Forrest Griffin and Rampage Jackson, interact with fans on Twitter, and the online application “Fight Nation” has thousands of downloads.

Many companies are using Facebook and Twitter as a way to provide news and updates to the public. The UFC uses their social media pages as a way to grow their product by enhancing the overall fan experience. I admire Dana White’s marketing plan and commitment to social media – he has earned his 4.6 million fans.

Pete DeLuca is Manager of Creative Services at Maroon PR. Contact him at Pete@MaroonPR.com

Monday, December 20, 2010

“Local” Media Is Still Powerful and Gaining Momentum


By John Maroon

Sometimes in PR circles, local media is looked upon as second tier or as not having as great of an impact. There are so many reasons to disagree with this and there is a national trend towards more local coverage happening across the country.

Here are a few things that show the value of local media hits …
  1. Market To Market … Several of our clients run events and programs in various markets across the country. While they, and we, always want that great hit on a national morning show or in the NY Times, having success in key markets across the country with their respective local media outlets impacts that particular market just as significantly.
  2. Media Is Local Only If You Let It Be … As everyone knows, Facebook, Twitter and other social media sites are changing the way people receive and process news. As a result, when an organization, company or PR firm lands what might be considered a smaller or more local hit they, should be taking it national and worldwide by posting it on their website and placing links on their Facebook and Twitter pages. This instantly and dramatically increases the number of people who are now reading, watching or listening to your news story.
  3. Local Is In …. Last year AOL purchased Patch.com…Patch is a network of hyper local websites currently in over 100 communities. According to PR Week, they are now the nation’s top hirer of journalists. As Patch grows and markets itself, its impact will only grow. The Washington Post used to be a national newspaper, and when it comes to its coverage of world affairs and politics it still is…however, the rest of the paper is very local in nature and their editors and reporters are looking for local news almost exclusively. They are noticing that their readers want more local news, local business information and local high school sports so they are filling that need.
Now this isn’t to say that we all don’t want or need the national media attention…we do! But local can be very important in the spreading of your message. The challenge now, as a PR firm, is to help your clients and their respective boards understand this and place a greater value in your local successes.

John Maroon is President of Maroon PR. Contact him at John@MaroonPR.com

Wednesday, December 8, 2010

Celebrity Twitter Campaign Fails to Raise $1 Million for Charity

By Andrea Kunicky

On December 1st, a host of celebrities declared themselves digitally “dead”, silencing their Facebook and Twitter accounts until their fans would donate $1 million to an AIDS charity.

The pop idols Lady Gaga and Justin Timberlake, American Idol host Ryan Seacrest, and reality-television star Kim Kardashian, were among several stars who “signed off” last Wednesday, World AIDS Day. Their efforts were part of a fund-raising appeal for Keep a Child Alive (http://keepachildalive.org/), a charity founded by the singer Alicia Keys to aid children and families affected by the disease.

As part of the campaign, several posed in coffins for photographs posted online, and made videotaped pleas for their social-media fans to “buy my life back,” as the actress Jennifer Hudson put it.

After only a few days though, frustration set in with the time it was taking as just $450,000 was raised in six days. The celebrities convinced Brooklyn-born billionaire pharmaceutical executive Stewart Rahr to donate $500,000 so they could resume their digital habits.

"It's the worst mismanagement of star power I've ever seen in my life," Fox News quoted a source close to the program as saying.

People are now going back and forth about why this campaign didn’t work.

A source cited in The New York Post blamed crashed servers for slowing donations, lack of proper promotion and an overestimation of the celebs’ Twitter power.

More to the point, another source said, "Some stars thought the money would be raised in 24 hours and were embarrassed by criticism that nobody particularly cares about their Twitter presence."

Regardless of how things turned out, Keep a Child Alive raised $1 million for people affected by HIV/AIDS in Africa and India… so everyone should be proud of that.

In my opinion, I believe in this day and age and with celebrities, they need to work in giving something back to the fans participating in campaigns…as in if someone donates to the specific cause, they have a chance to win an interview with their celebrity of choice, autographed merchandise, a chance to meet them for a day…the list can go on and on.

In the future, it will be intriguing to see how celebrities and their star power will affect other social media campaigns they choose to pursue in the future.

Andrea Kunicky is an Account Executive at Maroon PR. Contact her at Andrea@MaroonPR.com

Monday, December 6, 2010

Social Media & Customer Service


By Courtney Carey

As the number of people using social media tools continues to grow every day, it is important to recognize all of the ways that social media sites can be utilized. In a recent article from the San Diego Union Tribune, Teresa Siles – Manager of Social Media for a San Diego Public Relations firm, discussed how social media can be a powerful aid to customer service.

Since so many companies and brands have a strong presence on social media sites, it is only natural that customers are beginning to take service-related issues to Facebook, Twitter, blogs, and other social media platforms. The article states that “consumers create 256 billion impressions on one another each year by talking about products and services within social networks.” With this number being so high, it would be a huge oversight for companies to ignore the need for customer-service issues to be handled online.

In this article, Siles provided tips to help companies effectively tackle this growing trend:
  • Train your staff on tools and philosophy - Showing someone how to send a tweet is easy, but making sure they understand the nature of social media and the customer-centric philosophy behind it is far more important.
  • Have a policy in place - Develop a social media policy that reflects your company’s code of ethics and brand promise and acts as a guide for employee engagement in social media, ensuring tools are used ethically and responsibly.
  • Toss out the scripts - Authenticity is key. While employees should have a guide of common questions and answers, the guide should be just that — a guide, not a document from which to cut and paste. Each interaction should be tailored and unique, and the conversation should be organic.
  • Don’t be afraid to say I’m sorry - Being humble within social media and owning up to mistakes will go a long way toward earning consumer trust.
  • Thank your most loyal fans - While it can be easy to focus on the negative, don’t forget to thank your fans. A happy customer is your greatest endorsement.
  • Empower your reps to make a difference - Actions speak louder than words. It’s critical that your reps can provide real resolutions to customer issues.
Social media is all about building relationships on an intimate level. By following these few tips, companies can begin to build stronger relationships online while increasing their credibility and earning the trust of their followers.

Courtney Carey is Manager of Social Media at Maroon PR. Contact her at Courtney@MaroonPR.com

Monday, October 4, 2010

Evan Williams Steps Down as Twitter's CEO

By Abby Draper

It’s been a newsworthy couple of weeks in the rapidly paced world of Social Media.

As some of you read last week, Mark Zuckerberg founder of Facebook.com donated $100 million to the Newark School systems; “Social Network” was released and hugely successful in its debut weekend; and today Twitter co-founder Evan Williams announced that he is turning his CEO title over to “focus on product strategy.”
In an unexpected announcement on the Twitter blog, Williams revealed that he has stepped down and asked Twitter COO Dick Costolo to take over as the company’s CEO.

In his blog, Williams writes:


“The challenges of growing an organization so quickly are numerous. Growing big is not success, in itself. Success to us means meeting our potential as a profitable company that can retain its culture and user focus while having a positive impact on the world. This is no small task. I frequently reflect on the type of focus that is required from everyone at Twitter to get us there.

This led to a realization as we launched the new Twitter. I am most satisfied while pushing product direction. Building things is my passion, and I’ve never been more excited or optimistic about what we have to build.

This is why I have decided to ask our COO, Dick Costolo, to become Twitter’s CEO. Starting today, I’ll be completely focused on product strategy.”


With the recent roll out of New Twitter, now seems like the perfect timing for Costolo to take over. I look forward to seeing where Twitter is headed.

Abby Draper is the Manager of Social Media. Contact her at abby@maroonpr.com.

Wednesday, September 29, 2010

100 Million Reasons to Like Mark Zuckerberg

By Pete Deluca

Last week, Mark Zuckerberg, the founder and CEO of the social networking site Facebook.com, sat down with New Jersey Governor Chris Christie and Newark Mayor Cory Booker on the Oprah Winfrey Show to announce his plans to donate $100 million dollars to the Newark Public School System.

The grant is welcome news to residents of Newark, who saw control of their failing school system turned over to the state of New Jersey a decade ago. Still, under the new regime, nearly 46 percent of the district’s 40,000 students failed to graduate from high school and less than half of elementary school students read and write at the appropriate grade level.

News of Zuckerberg’s donation spread quickly. In researching this topic, I expected to see thousands of articles praising this recording-breaking donation. Instead, I found story after story criticizing the move as a publicity stunt on the heels of the release of The Social Network – a film due out Friday that portrays Zuckerberg as a self-centered egomaniac who rips off his friends to create Facebook.

Either way you look at this situation, a donation of this size has the potential to dramatically change one of America’s most notoriously dangerous cities. One million dollars would have been more than enough to help teachers city-wide simply buy supplies. Five million dollars would be enough to provide new computers, after school programs, or safer transportation. Fifty million dollars would be ground breaking – allowing the city to build dozens of new schools. But a $100 million-dollar donation is unheard of. Publicity stunt or not, Zuckerberg’s grant is an amount that will change the lives of individuals for generations.

In addition to The Social Network, there is another movie in theatres on Friday entitled Waiting for Superman This documentary describes the hardships of the American public school system - the struggles teachers face every day, the poor level of education children are receiving, and how the system, which was once the best in the world, is now failing our students. The title hints to the overall plot of the film – the school system needs something, or someone, to save it.

Regardless of Zuckerberg’s motivation, Newark, New Jersey found their Superman.

Pete Deluca is an Associate Account Executive. Contact him at pete@maroonpr.com.

Thursday, August 19, 2010

Facebook’s Latest ... Innovation?

By Pete Deluca

Last night, in front of a packed crowd at Facebook Headquarters in Palo Alto, Calif., the popular social networking site revealed their latest innovation – “Places.”

The goal, as President and CEO Mark Zuckerberg said, is to take the virtual relationships created through Facebook and bring them into the physical world. The application will allow Facebook users to "check in" to various locations to show their online friends where they are in real time.

For example, when you visit a Dunkin Donuts, you could "check in" using an iPhone, which will in return post a message on your friends’ news feeds telling them where you're stopping to get your morning cup of coffee. Another feature of the application lets you see other Facebook users that are currently at that Dunkin Donuts, and which of your friends were there in the past.

If the service sounds familiar it is because the concept is eerily similar to Foursquare – the location-based application that attracted over a million users since March of 2009. But Foursquare, unlike “Places,” allows visitors to earn virtual badges and titles for frequenting an establishment – a feature that Foursquare believes distinguishes the two products enough and still gives them a competitive advantage.

The news of Facebook’s latest “innovation” received criticism as another blatant rip off by the company. To some, “Places” is seen as Facebook’s latest bullet on a long list of “copy-cat” features taken from other websites; wall messages (MySpace), photo albums (Flickr), video uploads (YouTube), status updates (Twitter).

As of this morning criticisms of “Places” is limited to personal blogs – which is a good sign for Zuckerberg, whose lack of business ethics have long been rumored. He is currently being sued by New York web designer and former employer Paul Ceglia for allegedly stealing his social network concept and a movie about the birth of Facebook is due out this fall with the tag line “You Don’t Make 500 Million Friends Without Making a Few Enemies.”

The saying is that “imitation is the greatest form of flattery.” But I cannot imagine how I would feel if my idea was tweaked and distributed to 500 million people as a company’s new “innovation.”

I am sure that Foursquare creator Dennis Crowley doesn’t feel very flattered.

Pete Deluca is an Associate Account Executive. Contact him at pete@maroonpr.com.

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Tuesday, August 3, 2010

Personality is Key

By Abby Draper

Recently, a colleague and I attend a social media workshop in DC where we were fortunate to be around some wonderful social media pros. While there were several topics covered, we noticed a theme through the morning. Whether it be advice given from a professional working for a TV or radio outlet, a manager of social media and online accounts, or even a journalist, each representative was adamant about being certain your online face has a personality.

After speaking with the professionals working in television and radio, all stressed the transition to receiving daily news through twitter and facebook. Because both sites are monitored by every news station, it’s imperative that when they report this news, they report it with a personality that varies from other outlets.

The message was the same for those who manage online accounts for their brand and clients. Most of these managers are maintaining several accounts at one time and stressed the importance of making these messages personal, while still selling the update to an appropriate audience. Maintaining a personality for a professional athlete is much different than that of a government official.

Journalists have started to rely on social media platforms as well in helping with what could be timely to cover. The journalists in attendance talked about how they pay more attention to brands with “a personality,” as those brands oftentimes will produce interesting tidbits or twists to stories they’ve already heard.

Adding a personal component to a brand allows for your audience to relate to the information you’re giving them. Whether it be about a product, a placement or an event, if you’re solely going through the motions and mechanically promoting yourself or a brand, your audience will lose interest.

Abby Draper is the Manager of Social Media. Contact her at abby@maroonpr.com

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Monday, July 12, 2010

Robert Ehrlich Effectively using Social Media in Political Campaign

By Mitchell Schmale

Back on June 14, 2010, I blogged about the 2010 gubernatorial race in Maryland and how both candidates are planning to use social media platforms, such as FaceBook and Twitter, to share their political views and deliver their campaign messages directly to voters.

On July 1, the simmering social media campaign kicked into high-gear as Republican candidate Robert Ehrlich made the long awaited announcement of his running mate in former Maryland Secretary of State Mary Kane. Ehrlich’s choice for his Lieutenant Governor may not have surprised many political analysts, but the way he made the announcement certainly did.

Ehrlich did not make the announcement at a press conference outside the State House in Annapolis or standing in front of his campaign headquarters or some other traditional campaign spot we have all come to expect in political races. Instead, he made the announcement via a You Tube video posted on his FaceBook page at 10 p.m. on Wednesday, June 30.

The timing and method of his announcement had political pundits buzzing and also re-examining the possibilities and strategies behind the use of social media in the campaign. By using FaceBook as his chosen outlet to share his news, Ehrlich made his supporters in his social media network feel connected and important to their candidate. They were getting the news first and saw a real benefit to being connected to Ehrlich via Facebook. It also provided Ehrlich an inexpensive forum to share his campaign announcement and receive initial grassroots feedback to plan for next steps.

The announcement helped pump up fans on Ehrlich’s Facebook early in the race and build a greater network for future announcements and campaigning. Since the June 30 announcement, Ehrlich has grown his fans on Facebook by roughly 6,000 people to nearly 33,000 compared to his rival Governor Martin O’Malley’s more than 12,000.

Finally, the timing at 10 p.m. on a Wednesday night was carefully orchestrated to make the announcement breaking news for 11 p.m. TV news networks across the state that night, as well as the top story the next morning during drive time.

I am sure we will see more announcements, as well as direct responses to various future campaign ads on both sides shared via social media forums as the race plays out through the coming months. Additionally, supporters and undecided voters alike will also see the benefit of following one or both candidates online to receive unedited and unfiltered campaign messages as they make their choice in November. The race is on…

Mitchell Schmale is the Vice President of Maroon PR's Corporate Division. Contact him at mitchell@maroonpr.com.

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